FAQ
Straight answers
How Proprio fits alongside Cliniko, what it reads, and how your clinic's data is looked after.
How does Proprio connect to Cliniko?
You add a Cliniko API key during setup. Proprio uses it to read the records it reports on—appointments, invoices, basic patient details and referral sources—imports your history, then keeps everything current through the day.
What does Proprio never read?
Clinical content. Treatment notes, patient cases, medical alerts, attachments and every free-text notes field are never requested from Cliniko—not stored, not read, not fetched at all. Proprio counts whether a note was finalised; it never opens one.
Where is our data stored?
In Australia. Your clinic's data is stored and processed in Google Cloud's Sydney region.
Who can see our clinic's data?
Only the people your clinic invites. Admin and practitioner roles decide what each person sees, and admin accounts require two-factor authentication.
How fresh is the information?
Proprio refreshes through the day—about hourly during clinic hours, on your clinic's own time zone—and reconciles its full history with Cliniko every month.
Do we need to export spreadsheets or enter anything twice?
No. Everything comes from what your team already records in Cliniko. There is nothing to upload and nothing to keep in sync by hand.
Which clinics is Proprio for?
Independent allied-health clinics in Australia that use Cliniko. Other practice management systems are not supported yet.
See your clinic clearly
Every appointment, invoice and referral in Cliniko, turned into dashboards your whole team can read—without an export in sight.
From $89/month · 14-day free trial · AUD incl. GST