Draft — legal review required. Replace this placeholder with counsel-approved privacy terms before launch.
Who we are
Proprio ("we", "us") operates the website at www.proprio.com.au and related services. This policy describes how we handle personal information in connection with our website, sign-up, and the Proprio application used by clinics and their staff.
Information we collect
We may collect contact details you submit through demo or sign-up forms, billing information processed by our payment provider (Stripe), and technical data such as IP address and browser type for security and analytics.
When you use the Proprio application, we also record limited information about how the application is used. This is described under "How you use Proprio" below.
How we use information
We use this information to respond to enquiries, provide the service, process payments, improve the product (including by analysing how the application is used, as described below), and meet legal obligations.
How you use Proprio
To improve Proprio and help clinics get set up, we record which parts of the application logged-in clinic users open. This covers:
- which dashboard tabs, administration sections and metric tiles are opened;
- when a report is previewed or exported, and which kind of report it was (for example, a clinic report for the financial year);
- the date and hour this happened, in your clinic's time zone;
- whether a desktop or mobile screen was used.
This information is linked to your user account, your role (for example, administrator or practitioner) and your clinic, and is stored as daily counts.
What we do not record. We do not record what is shown on your screen, the figures in your dashboards or reports, anything you type, or any information about your patients. We do not record your screen or your mouse movements, and we do not use third-party analytics or advertising services for this.
Why we collect it. We use it to:
- understand which features are used and which are not;
- decide what to improve;
- find where clinics need help getting set up;
- support you when you contact us;
- keep the service reliable.
We do not sell it, use it for advertising, or share it with other clinics.
Who can see it.Only Proprio staff can see it, and only for the purposes above. Our internal reports show clinic-level counts (for example, "three users were active this week") and do not name individual users. Staff at your clinic, including administrators, cannot see this information.
Where it is kept and for how long.It is stored in Australia (Sydney). It is deleted automatically after 13 months, or earlier if your clinic's account is deleted.
Your choices. You can ask us for access to, or correction of, the usage information we hold about you by contacting us at the address below.
Disclosure
We may share information with subprocessors that help us run Proprio (for example hosting, email, and payments). Those relationships should be listed in your Data Processing documentation when finalised.
Your rights
Depending on your jurisdiction, you may have rights to access, correct, or delete personal information. Contact details will be added here.
Contact
For privacy questions, contact: [privacy email — TBC].